SEWA PARV 2025, September 17 to October 2, 2025

During Sewa Parv 2025, Power & Electricity Department - Mizoram joined the Ministry of Culture’s nationwide celebration of selfless service, culminating on Mahatma Gandhi’s birth anniversary. Under the inspiring theme Viksit Bharat Ke Rang, Kala Ke Sang (Colors of Developed India, Hand in Hand with Art), our 35 sub-divisions directly dealing with revenue actively participated, delivering initiatives that strengthened consumer trust, enhanced revenue-related services, and advanced our mission to provide reliable, sustainable power solutions across Mizoram. As a cornerstone of the state’s energy ecosystem, we focused on service to drive the vision of a developed India.

Our Sewa Parv Initiatives: Service in Action

Across all 35 revenue-focused sub-divisions, the Power & Electricity Department - Mizoram organized impactful activities to improve billing transparency, raise consumer awareness, and prioritize satisfaction. Here’s how we contributed to Sewa Parv 2025:

Grievance Redressal Camps
Each sub-division hosted grievance redressal camps staffed by departmental officials, addressing consumer concerns related to billing disputes, payment issues, and service interruptions. These camps promoted transparency and trust through dedicated support and swift, on-spot solutions.
Energy Awareness Camps
In collaboration with departmental officials, each sub-division conducted awareness camps to educate consumers on energy conservation, safe electricity usage, and the benefits of renewable energy options like solar rooftops. Interactive sessions encouraged communities to adopt sustainable practices.
Consumer Satisfaction Surveys
To enhance services to the citizens, satisfaction survey was conducted across all sub-divisions, gathering feedback on key areas: regularity of electricity supply, the dedication of department workers, responsiveness to complaints, electricity bill accuracy, awareness of the department’s portal and mobile app, online payment processes, and smart meter adoption. These insights are guiding improvements in customer experience and supporting good governance.

Impact: Building a Brighter, Connected Future

The collective efforts of all sub-divisions during Sewa Parv 2025 strengthened community trust and reinforced our commitment to transparent, sustainable energy services across Mizoram. By focusing on service, we contributed to the vision of a Viksit Bharat, fostering confidence in our revenue operations and promoting development in delivering quality service.

Aizawl AreaLunglei Area